Frequently Asked Questions

- How long do you take to deliver?

It usually takes 7-8 business days to deliver anywhere in India.

- Where do I apply the promo code that I've received in email?

Promo codes can be applied on the cart page, just where you'd see your order total.

- Can you guarantee delivery before a certain date/event?

Unfortunately, no. We cannot deliver a Friendship card on Friendship day if you order it a day or two before it. We recommend that you order our seasonal products (eg. Valentines day cards, Friendship cards, etc) well before time if you'd like to have them before the occassion.

- Can I change my delivery address after the order is placed?

Unfortunately, no. In most of the cases, your order is printed and dispatched on the same day, which makes it difficult to accomodate address change once the order is placed. You can always add multiple delivery addresses in your profile and select the ones where you'd like to ship your prints.

- Do you support cash on delivery?

Not at the moment, we are in a process of building a scalable payment solutions to support COD, but we are not there yet.

- Where is my order?

You can check the current status of your order by clicking on your order number under My Orders section. It usually takes between 7-8 business days for your order to reach till you, anywhere in India. You'll get an email with a tracking number once your order is shipped.

- The tracking number is not found on the given link. What's going on?

You get the Order shipped email the moment it leaves our warehouse. By that time, our logistics partner have not updated their systems with the consignment details. Be patient, you should be seeing your order shipping status soon on their website :)

- Do you have an app?

Yes, we have both iPhone and Android apps. Download today to save on more on photo prints!

- How much do you take to print photos?

Our product prices are mentioned on their respective landing pages.

- Anything else?

We update our FAQ list from time to time. For any queries which are not answered here, please write us at help@gicly.com. Happy Printing!

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